This Policy covers the information we collect about you when you use our services, visit our sites, or otherwise interact with Match a Property. The Policy also explains your rights over your personal data including how you can object to certain uses of information about you and how you can access and update certain information about you. By using our services or visiting our sites, to the extent permitted by applicable law, you are consenting to us gathering and processing information about you in accordance with this Policy, although consent may not be required for all the elements described in this Policy.
By using our services or visiting our sites, we may collect the following personal information: name, email address, telephone number and postal address. Depending on the service you are engaging with, we will collect other information relevant to and necessary for us to provide that service. For certain services, employment details, bank details or credit card information may be required. We do not collect personal information considered as sensitive personal data such as health related information. In addition, we may receive certain categories of personal data and some device information (such as your name, email, browsing history on our sites and other details) from sources other than you, such as from third party sites, applications and services.
We may use your information for the following purposes: to provide you with services and fulfil your requests, to provide the functionality offered on our site, to pay for services, to respond to or follow up on enquiries, to tailor your experience on our site including displaying relevant properties, to provide information and services to our customers, to perform statistical analysis, to protect against fraudulent, unauthorised or illegal activity, to comply with our policies, procedures and legal obligations and as otherwise consented to by you and as required or permitted by applicable law. If you do not provide us with certain information, we may not be able to fulfil your request or provide certain services.
Legal bases for processing personal data
- When you engage with Match a Property, there are several legal bases under which we may request, process and use your data, including:
- Asking for your consent to receive email marketing. Your consent is not assumed, and you can withdraw or change your consent at any time.
- If we have a legal duty, such as complying with anti-money laundering legislation.
- To enable us to fulfil a contract.
- Legitimate interest, for example where we discuss related services or provide you with the details of properties to help with your property search to ensure we can best service your request and find you the right property.
- Where the provision of data is a statutory or contractual requirement, or necessary to enter into or fulfil a contract, we will make this clear in our terms and conditions and contracts. Should the requested data be refused, it may not be possible to proceed with the service required.
We may aggregate personal information collected from you and other customers as well as device information and location information (with your consent, where required) to provide general statistics that cannot be linked to you or any other specific user and with which we attempt to provide you with a better experience to improve our services.
We will retain your information for the period necessary to fulfil the purposes outlined in this Policy and as otherwise needed to comply with applicable law and internal company policies.
Cookies and tracking technologies
Technologies such as: cookies, beacons, tags and scripts are used by Match a Property and our partners, affiliates, analytics or service providers. These technologies are used in analysing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Who we share your personal data with
We may share your data with third parties, to help manage our business and deliver services. These third parties may include but are not limited to:
- Service providers, who help manage our IT and back office systems, and assist with our Customer Relationship Management activities, in particular Derez.
- Credit and reference checking agencies including FCC Paragon.
- Suppliers who need to carry out work on your property.
- Regulators and law enforcement agencies.
- Utility/Water Companies, local Council Tax and Housing Benefit departments.
- Solicitors and other professional services firms.
How we protect your personal data
Match a Property values your privacy and data security. We use third party services to help maintain the security and performance of our systems and sites. Email monitoring software and network traffic firewalls are also used. You can be assured that any personal data we gather about you through our sites, email, social media, telephone or other means will not be passed on to any third party or organisation except in the instances outlined above. We will never change our bank details during the course of a transaction. Always query emails supposedly from us where the sender’s email address does not match our domain matchaproperty.co.uk, or where the format, style or content is not usual. We will always check when we receive an instruction to amend our record of a customer’s details. If you receive something suspicious, please report it to our data liaison manager, email: email@example.com
Your rights over your personal data
Individuals have rights over their personal data, whether and how it is processed and other rights in law. If at any time you wish to make a subject access request or for your personal data to be amended or removed, or If you have any questions, comments or concerns about how we handle your personal data, please email firstname.lastname@example.org or write to us at: Director, Match a Property 12 Central Chambers, The Broadway, London, W5 2NR You have the right to complain to the UK’s statutory authority for data protection, the Information Commissioner, whose contact details can be found at https://ico.org.uk/.